Winn Solicitors customer review: Rita F

Have to ring / enquire what is happening constantly for update. I understand third parties are involved they could better manage expectations and keep client much better informed on a more regular basis without constant prompting and excuses.rnrnOverall experience has been a nightmare and its still not sorted 9 months after accident. There are areas of service that are ok but overall these are forgotten with the stress and incompetence I only hope this whole experience is finally sorted quickly and I never have to again go through this.rnSomeone crashed in to the back of me 9 months ago and this is still on going. Never get a update always have to call which I am no longer doing. When communicating with the trainee solicitors who is handling my case I get asked the same questions over and over again even after emailing and numerous conversations, I find her incredible rude but as I want this sorted ASAP I don't even bother with her, I've asked her so many times to update me through out progress but it seems too much for her or if I'm asking her for something that's out of her job description. All I want is for this is to be over with more stress than it's worth!! Thought using winns was to take this away from me; Obviously not! rnAvoid at all cost!!! & sanity!