Claim Company Review Category: No Win No Fee Solicitors

Please help, Winns solicitor are asking for bank statements, they say £9,000 is owed for a lease hire car, which should have been a courtesy car. Any advise. Thanks

THREATNING AND HASSLE YOU CONSTANTLY FOR BANK STATEMENTS AFTER THEY CLAIM THIRD PARTY WONT PAY FOR HIRE CAR!rnAWFUL CANT WAIT FOR MY INSURANCE TO CHANGE THIS WINN SOLICITORS ARE TERRIBLE AVOID AVOID rnCONSULTING MY OWN LEGAL TEAM TO DEAL WITH THEM TO STOP HARRASING ME.

1 star is too good for this company. If I could give a zero I would and that would be for their unprofessional conduct, scams and fraudulent practice. I wrote a review on their Google page, regarding an accident that happened in 2018 where 3rd party admitted liability. After calling my insurance with the number provided I was unaware I were speaking to Winn Solicitor (dodgy). They gave me a vehicle, knowing that I already had a courtesy vehicle on my insurance policy. However, the 3rd party disputed the cost for the vehicle I had for the duration it took for them to pay me the cost for my vehicle which was a little over a month and now Winn Solicitor have instructed court proceedings via hire company for £19,000!!!! This is extortionate. The rental cost for any car does not come to this amount!! Winn Solicitor responded on their Google page claiming that I did not cooperate which is untrue. This company run their business through deception, manipulation and fabrication. During the process of my claim with Winn Solicitor they had a lot of BAD 2 star reviews in 2018/2019 for some reason this has been bumped up to 4 star; I can guarantee if an audit was run on the company, most of the reviews would be from the staff themselves. I stressed this to the staff at the time and was reluctant to go ahead, however they persuaded and assured me that everything would be OK - this was not the case as you can see. They claimed in their response that they know the legal ombudsman are investigating, my question is then why would you send me court proceedings. The company is dodgy with a capital D!!

Very disappointed with the service received. I Had a non fault accident and rather than claiming through my car insurance and a claim going on file I was advised by my father (who had used them before) to use Winns. Big mistake! All good at first untill my insurance company contacted me to say that a claim had been logged and my no claims bonus removed ?? I called Winns to be told that they must inform them and have, then went on to tell me they have nothing to do with how my insurance company use that info.rnThis has cost me hundreds of pounds on my renewal and if i had gone through my insurance as a none fault it would have been cheaper and easier in the long run. rnThis has caused me nothing but aggravation and headache so for those who think Winns first, you may want to rethink and stay with your insurance company

I will never use or tell anyone else to use Irwin Mitchell they forced me to Settle even though I wanted to go court all they want is to get paid, and pay themselves well they did, there very sneaky and like you to think there on your side but there not, my advice for anyone thinking of using them is don’t Iv got a family friend and some of the advice I was offered was not good I had no idea either.

A year on I am still waiting for these clowns to settle my claim , other driver admitted fault , but a year on I still waiting g for this to be settled. rnThey are con artists who don’t tell you when you initially call you are entering in to car credit hire agreement , and only advise you if this when they ask for 6 months worth of bank and credit card statements to prove you Couldn’t pay for the hire car yourself !! Apparently this is the law now . So I have had to roll over and show them all of my bank and credit statements . rnI would warn anyone NEVER around use this company. They do not tell you the full truth and they do not communicate with you , a year later I am still waiting for the claim a straightforward claim to be settled. Avoid avoid avoid Winn’s.

A year on I am still waiting for these clowns to settle my claim , other driver admitted fault , but a year on I still waiting g for this to be settled. rnThey are con artists who don’t tell you when you initially call you are entering in to car credit hire agreement , and only advise you if this when they ask for 6 months worth of bank and credit card statements to prove you Couldn’t pay for the hire car yourself !! Apparently this is the law now . So I have had to roll over and show them all of my bank and credit statements . rnI would warn anyone NEVER around use this company. They do not tell you the full truth and they do not communicate with you , a year later I am still waiting for the claim a straightforward claim to be settled. Avoid avoid avoid Winn’s.

NOT A GOOD COMPANY AT ALL VERY DISAPPOINTED

This company is not as helpful as I thought I wish I could change I had a accident 3 years ago I ring every week to see if ther is any progress and they tell me a load of rubbish I have signed all the settlement papers and they said the outher side have sent the rong payment I don’t understand how this can be this was 4 weeks ago and Iam still waiting they dnt call u to inform u about your claim u haff to ring or email them this company is a JOKE :(

I got ran over 3 years ago and I have signs the settlement which was 7 weeks ago and Iam still waiting this is not good at all they said the payment the received was wrong this was 3 weeks ago and Iam still waiting :(

Where do I begin with this poorly ran company? Iv'e been awaiting my claim for just over 1.5 years and I am yet to hear anything. The company seem to be incapable of keeping you in the loop every once in a while and the only way to get some sort of acknowledgment seems to be screaming at them down the phone? What confuises me the most is how this company have been able to continue to do this for so long and still keep their head above water. This was probably the wprst mistake I've ever made and I wish that others read this before deciding where to go. This company and somehow entitle to 25% of my claim and for what? Causing more stress to me than ever before? Not to mention the "physiotherapist" that I've paid £600 for who merely poked and prodded me and then said I was fine when I clearly struggle with even moving my neck to this day. I honestly pity anyone that works here or deals with these shocking services... No doubt in 2 years I'll still be here waiting for some acknowledgement. DO NOT USE THESE GUYS!

Do not use this company they do not care in the slightest - there advert is a joke making out they are so personal and caring they have no fight in them and no intention of fighting your corner - wish I had never used them - stay away they will only make your problem much more stressful than you can even imagine with there lack of empathy. - I would give them NO stars if it allowed - massive huge con.

Hi Tony .As you anticipated Irwin Mitchell cannot locate a copy of the previous UNUM document.can you search one out and I will come up and meet you next week and box this off. Andy UK Case Managent Ltd. Poor poor service . Not professional at all Irwin Mitchell Newcastle.

Agreed settlement figure in January it’s no August no sign of payment, crooks!!

Do not use IM for personal injuryclaim.They will never get to know you or your case. only interested in billable hours.partner put her name on my case but knew nothing about my case.IM newcastle can not even retain staff as all dealing with my case have left. IM will sent case managers specialists to your house to convince you need a finical deputy. another branch of IM they will pay themselves from intrim payments sound familiar.when i raised a complaint i was told by IM partner i would not be charged for time spent dealing with complaint. now IM partner will not return my calls i get diverted to diffrent people and get charged for repeating my complaint.

Beyond incompetant. Every single step of the process has been an absolutely gargantuan task for them to complete. 2.5 years into a simple rear end claim, in which the other driver admitted fault immediately and it's still nowhere near complete, despite being "just a few weeks away" from being complete for the last year. I very much doubt my case will be won, especially given that between February this year and now (August) I have spoken to my claim handler exactly once, despite calling her direct line a great number of times. They couldn't convince a snowman to melt in the desert and are beyond useless. Their general level of professionalism is astoundingly low, bordering on non-existant and I am of the opinion that their right to practice should be revoked based on sheer incompetancy alone. Avoid like the plague.

My case is till in process atm. I was in the car crash as passenger. Their communication is non existing. They give you no advice on any medical help you could get. If I could cancel and take my claim somewhere else I would. Avoid them!!!!

Best advice: go to IH, solicitors, Leeds - altruistic, brilliant, caring, debonair, economical, fair, generous, honest, independent, just, etc. (Sorry, Mark - you're a friend, not your fault.)

2 years into a simple rear-end write off (other driver admitted liability there and then) and still we seem to be struggling with a simple claim. If you didn't use care hire companies and storage that cost way above the odds this would have been sorted a long time ago. Perhaps if you hadn't had your wages paid for a couple of months you'd move a bit faster

Very poor service the man who called me did not even listen to what i had to say. Quality Solicitors do not treat you as an individual and very judgemental. Before calling you, they have already made their minds up. Very patronising

Worst thing I ever done was to choose this company to deal with my claim!rnIn the 4 and a half year my claim has been on going I have lost count of the number of case handlers I have had most of which have made me feel like I was fighting them rather than the working for me!...I have been made to feel belittled and untrustworthy.All they seem to care about is getting you to settle for as little and as quick as possible so they can collect the massive fees there self.rnAt the beginning of my claim I was told that it had been valued and recommendations for settlement was approximately £3,500 after a lot of fighting my Own solicitors to get them to to take me seriously, point of principle and 4 and a half year later I have accepted an offer of £20,000!!!!rnAlthough I have been told it a request was made for payment ASAP 3 weeks later still no sign of any payment which is not surprising as all the way my claim I have been let down by their services rnCommunication is shocking it can take weeks of sending emails and phone calls to actually to speak to someone for an update then to be told "I am chasing it up will get back to you" you are lucky if they get back to you with in a week!...the reception staff answerin the phone are rude and disrespectful I was made to feel belittled and spoke to like a child to be honest half the time I don't think the message left for a call back was even passed on.rnrnThe whole experience dealing with wins has made a stressful situation 10times worse for me!rnI am currently looking in to going to bringing a complaint against the way I have been treat with the ombudsman as I have complained several times to wins and have got no satisfaction

Not a great experience and they are too slow on progress also had trainee on my claim - they're taking 25% of your compensation (never mentioned this until first offer came in) based on my medical report I'm at £700 loss. rnrnThen they tell you they need to claim other costs (eg hire car, car repair and physio) which can take up to a further 35 days. This should have been done all together :-( and also mention they're requesting a cheque for the money that I am owed and that's monthly as insurers don't do it more than once a month and not sure when they do it.rnrnSTAY CLEAR OF THESE CLOWNS!!!

Case reference SD707781rnrnAvoid, this company for your own self worth. rnrnThey don't call, constantly on hold never ever get anything sorted. rnrnThey have messed me around and takes no responsibility is any of there mistakes, and promise to sort things out and call you back.. you will hear nothing.rnrnDon't waste your time like I am in writing this review.rnrnAVOID AVOID AVOID AVOID AVOID AVOID AVOID!!!!!!!!!!!!!!!!

God awful company! They are trying to bully me into taking a below average offer my car! They have also moved my car to a salvage yard without my permission and without paying me for the car! They refuse to let me speak when they call me. They tell me I have to accept the offer (which I then told them I wouldn't as I had proved my car is worth more) they never contact me to let me know what's happening, I always have to contact them!

has anybody had a settlement that actually matched their advertised website figures?....Currently have a claim ongoing and the figures don't match up. Up to now communication has been terrible...

My lease car company use their services to deal with accidents. I am finding the process a complete nightmare. Rude staff, no updates and regular threatening requests to complete forms or agree to conditions or I will have to pay. All this for a tiny accident where someone bumped into me while I was stationary. I am contacting the ombudsman due to their refusal to keep me updated or provide information.

Harris Fowler exceeded all my expectations in terms of professionalism, friendliness and trustworthiness. Unlike many other companies, they only specialise in Personal Injury, so I knew I was getting the top experts on my claim after suffering a nasty motorcycle accident. They kept me informed and explained the process clearly, arranging for me to see a orthopaedic specialist to assess my injuries and manage my treatment. The Fee Earner dealing with my case advised me that it would take a number of months to settle my claim, but negotiated an interim payment to help me with my bills etc.. in the meantime. There were no unexpected charges and they got me the compensation I needed - Great Result!!. I would have no hesitation in recommending Harris Fowler and have done to friends and family!

Excellent service throughout my claim. I can’t recommend Harris Fowler highly enough. They won my case and got me the amount of money I was looking for. Really approachable and professional people. Thanks.

My knee replacement prosthesis snapped because of a manufacturing fault. When claiming against the global prosthetic manufacturer, my legal representatives, Irwin Mitchell (IM) appeared to have poor settlement strategies - especially for general damages. Irwin Mitchell litigation cases are handled by para-legals with a law degree, who are paid through an incentive/commission scheme. They have no real interest in you as an individual. You are merely a ‘case’. They are only interested in high volume, easy out-of-Court settlements, , where the company’s fees are paid and the para-legal representatives have their commission, thus resulting in lower settlement outcomes. During what could be called ‘soft’ negotiations with the Defence, clients are always at ‘arm’s length’ at the end of a phone and not privy to negotiations - just the end offer. I felt pressurised by the para-legal’s recommendation to accept the Defence’s sole offer during a mobile phone conversation, because “…the Defence team has to catch a train.” Really? To that end, on a ‘no win, no fee’ basis, it appeared that Irwin Mitchell was mainly interested in covering their own costs. Para-legals are not incentivised in gaining the maximum settlement for their clients, as would a qualified lawyer. As with other companies, Irwin Mitchell should publish the Judicial College Guidelines for Personal Injury Awards. Prior to the settlement meeting, I was given a figure of a possible offer. I was then asked by my IM para-legal, “What is the lowest sum you would accept?” Of course, that gave Irwin Mitchell a sum they didn’t need to exceed in negotiation. Very soft and very lazy. In every respect, the lower than expected settlement offer was as a result of my lack of knowledge, rather than legal negotiating excellence on the part of Irwin Mitchell. There is a lack of transparency and extremely poor management of client expectations. i.e., despite a client ‘winning’ their case, there is no prior advice to the effect, that the client ALWAYS pay their own legal costs - important when the fees may well exceed 60% of the eventual award. As such, this will have an immense impact on how much money the client will eventually receive. As far as the ‘convenience and care’ of a client is concerned, although Irwin Mitchell have a London office, my case was handled by the Sheffield office. Subsequently, I had to travel from London to Leeds to see an IM-appointed specialist - at my own cost, which will not be reimbursed. I haven’t signed either a Form of Authority agreeing to a settlement or a Non-Disclosure document agreeing not to disclose the name of the prosthetic manufacturer. Although, over the 2 year period of my case, the Irwin Mitchell representative was extremely courteous, it would be reassuring to feel that, in final negotiations, I am represented by a reputable company that have the interests of their client at heart, rather than a speedy, fee-controlled resolution that tarnishes the name of ‘no win, no fee’ solicitors.

Been dealing with these people for 18 months . I have had different claim handlers and they never update you with progress. Always have to chase and when you get a reply it's normally a rude response or they come across as if they just can't be bothered. I am now going to court and I am dreading it, if the lawyer is as incompetent as the staff dealing with my claim I have had it I think . Don't bother go elsewhere

Irwin Mitchell work in conjunction with Arc (Ageas Insurers as used by Tesco) avoid at all costs as Arc rules above customers. One star rating as it wouldn't accept no stars

This company is a joke! Feb 2015 my partner was driving my car and involved in and accident. They have paid out on whip lash for my partner as the other side admitted liability yet over a year on and I'm getting took to court for the hire car?? They have taken bank statement from months before and after the accident and now I have to justify why I needed a hire car and why I couldn't just use my savings!! Honestly where is the sense so now I'm just waiting for winns to come back and tell me that I owe them money back!! DO NOT USE staff never get back to you and the only time you will get an update is if you contact them! Ridiculous!!

Same here nearly 8 months no further forward now saying my partner has to go to court as third party admitted it was there fault but won't pay out . Winns about as much use as a chocolate fire guard the only reason I'm giving a 1 is you can't give a 0 ????

Paul Rooney are absolutely terrible! They messed us around, 'lost' our paperwork and missed so many deadlines that in the end both the CCG and the Ombudsman closed our file. Speaking with them via the phone I found them to be rude and arrogant and disinterested in the fact that they so clearly ruined our case. Do yourself a favour and pick someone else to help you.

Have to ring / enquire what is happening constantly for update. I understand third parties are involved they could better manage expectations and keep client much better informed on a more regular basis without constant prompting and excuses.rnrnOverall experience has been a nightmare and its still not sorted 9 months after accident. There are areas of service that are ok but overall these are forgotten with the stress and incompetence I only hope this whole experience is finally sorted quickly and I never have to again go through this.rnSomeone crashed in to the back of me 9 months ago and this is still on going. Never get a update always have to call which I am no longer doing. When communicating with the trainee solicitors who is handling my case I get asked the same questions over and over again even after emailing and numerous conversations, I find her incredible rude but as I want this sorted ASAP I don't even bother with her, I've asked her so many times to update me through out progress but it seems too much for her or if I'm asking her for something that's out of her job description. All I want is for this is to be over with more stress than it's worth!! Thought using winns was to take this away from me; Obviously not! rnAvoid at all cost!!! & sanity!

Has a car accident that wasnt my fault was doing a turn in the road a car came into my road faster than speed limit. Nd got wedge between my car and the curb. However irwin Mitchell have now said I have to accept 50/50 or pay for itmmyself as the other driver is telling a different story. Very upsetting for me I qas 27 weeks pregnant at the time nd my daughter was born 3weeks early I nearly lost her twice. Im expecting again nd the case is still goin on they seem to misplace paperwork so I have to keep resending it. Even the medical examiner they use got many things wrong. Im still waiting on the correct details to be shown to me but they have advised that all depends on the other driver excepting 50/50 . Really distressing as I feel im being punishef for being the victim.

BGR Bloomer solicitors are useless!!! After changing solicitors 3 times, with the first one a woman who treated me as if I was senseless and was constantly rude to me. I was op pointed another who did nothing for almost 7 months. He left the firm and now I am with a 3rd one who is not much better, it has been almost 3 years now and I still don't know how much longer I have to wait.

My Son's car was hit and written off by another 'blind' driver about a month ago. His insurers use these useless clowns to handle his case. The other party admitted fault so should have been straight forward. Oh no...... My Son's car is modified to his taste, and fully insured as such, but no one at Winns appears to give a toss about this. We have already refused the first offer as this would not allow him the funds to recreate his car. We backed this up with details of similar modified cars currently for sale as requested. Today my Son sends me another email from them stating that the first offer will not be increased because the assessor says it's fair ! Bearing in mind we are only arguing over £200, and his hire car is costing the 3rd party nearly £100 per day, it wouldn't take a lot to settle this. So I (as a nominated person by my Son) rang Winn's again to discuss only to be told that we have no choice, we have to accept this offer ! I was also told that once the cheque is sent the hire car will be collected. I told them we will not accept the cheque as we had not agreed a settlement. Again I was told they are not going to do anything else and we have no choice ! Needless to say, we will be taking this further. Seems to me they are not interested in looking after their clients interests, only claiming their fees. BE WARNED.

Not a bad company over all.

Fast professional friendly and courteous and got results. Would definately recommend.

Terrible company. My claim has been 2 years 8 months, and I have to chase every couple of months. Cowboys they are- terrible company

useless absolute useless hope you don't have the solictor I hsd

BGR BLOOMERS have been an excellent service my solicitor worked so hard with my personal injury claim ,they took my claim on after it was dropped,with time running out and nobody wanted to take it on, my solicitor was very sympathetic, very professional and easy to talk to always replying to emails and phone calls ,recently having gone to court I won my the liability case for personal injury my solicitor was with me all the way ,BGR BLOOMERS is a fantastic service which I highly recommend they took the time to listen to me when other claim companies didn't want to know five star service !!! THANK YOU BGR BLOOMERS

Extremely bad service!!!! My accident was in July 2013, I contacted BGR Bloomer in August and started a claim. 14 months later, I'm still no where near settling either mine nor my son's claims. The witness statement which has been re-iterated over and over again to them in the last year is still getting questioned, the other driver's details which were given at the start of the claim had to be re-confirmed almost 9 months down the line. The updates are few and far in between and even when you chase for a response (numerous phone messages left and many emails sent), you get dribs and drabs of incomplete information. Promises that information/letters are being posted and you will receive them in the week never come to fruit!!!! It is quite irritating dealing with BGR Bloomer all in all. I would NEVER recommend them to anyone else. rnrnMy case was straight forward, what could possibly be the reasons behind not settling 14 months (& counting) later????

Very slow 3 years down the line and still have to constantly chase for answers

Been commoditisedrnrnStarted of ok been nearly a year now having to issue court proceedings because the other party arnt paying and I'm blaming winns and there fees . winns own on hire on medical and they even told me i needed to talk to a shrink i was hit by a drink driver doing 60 in a 30 Zone I didn't ask for physio or a shrink and if I had of known they were going to charge the other party £90 per day for 7 weeks for a hire car i would of stuck with my own insurance company winns dont care about you they care about milking the system for what they can get the traffic police said i was very lucky because I was in a safe new vw golf or I might of been killed but winns rekon I'm only worth £1500 for my self and £10,000 for them and the rest oh yes and missed a call of the shrink and there deducting £60 and £60 each for physio appointments i didn't no had been made for me I was misled and feel used by this company and I am seeking legal advice on this because it's not right that they are allowed to make so much in fees out of other peoples misfortune bit of advice stick with your own insurance company and reading some of the reviews i wouldn't be surprised if winns haven't got some ghosts that write daily on other forums because if my experience is any thing to go by I find some of them astonishing

Hi James, we are very sorry that you're experience was not quite what you expected and we are always looking to improve our service. In answer to your query above it is normal practice for all Solicitors to withhold a small amount of monies until all of the costs have been paid. the money is held in an account that bears interest and that interest is then paid to you once completed. In the event that you wish to discuss this further please do not hesitate to contact us at our office and ask to speak to the managing director. Hope this helps.

I Started this claim in March 2012, I chose Harris Fowler because on the Advertisement it clearly stated the it was a No Win, No Fee Personal Injury Solicitor. In January 2014 I was informed that I would be paid a total of 3026. accepted this but was only paid 2,400. And informed that 626 would be held until your firms expenses had been settled. Why was the rules changed ? my claim was instigated before April 2014 when the rules were changed.am taking this up with the Legal ombudsman and asking for compensation for loss of interest since my Money has been Held by Harris Fowler since December 2013. I have search the Harris Fowler Website and I cannot find a complaints department.

I bought legal cover as part of my home insurance and had a problem with a trader who worked on my house, costing me lots of extra money. Irwinmitchell Solicitors bought my claim from my home insurance company. 6 months ago I provided all the information about my problem to them. I have since sent it to them another 4 times, even recorded delivery. Irwinmitchell are still sending me letters asking for the SAME information that I have already provided. I would never use or recommend these Solicitors to anyone. Very very disappointed and still out of pocket by loads.

I agree with Mr John, I also used this firm but found them to be rude and unhelpful , and also misguided they more or less told me to settle or they were not prepared to help any further unless I put my hand in my pocket to pay for more clinical evidence, consider myself hard done by .rnI have since been informed I could have got a better settlement, to late now.

Absolutely awful company. Had to do their job myself in the end and got further in one phone call then they have in over a month. Even one of the companies they use said how bad they were. They don't care about their clients

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Very slow, you have to chase them all the time. They do not keep you up to date. My accident was over a year ago and they have just only now asked for my notes from the hospital. My friend going through a very similar claim, 8 months in is getting monthly phone calls with updates and is near settling. She's with a different company.

After having a accident and using BGR Bloomer I was informed I would receive £50 of M&S vouchers for recommending a friend, I introduced two people and never received my vouchers after many phone calls and being told they where sent I never received them!! Im now told they can not pay them as the law has changed.I Would like to know how they got out the post and it took 5 months to be told I wouldn't receive them after numerous phone calls telling me they would be posted!!! Bad service, badly trained staff who just promised £100 of vouchers for me to pass on my friends details would not use this company again totally miss informed and let down!!!

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Case reference SD707781 Avoid, this company for your own self worth. They don't call, constantly on hold never ever get anything sorted. They have messed me around and takes no responsibility is any of there mistakes, and promise to sort things out and call you back.. you will hear nothing. Don't waste your time like I am in writing this review. AVOID AVOID AVOID AVOID AVOID AVOID AVOID!!!!!!!!!!!!!!!!