Claim Company Review Tag: Gladstone Brookes

Absolutely useless - they only have a limited number of providers they will make claims against - spent a long time completing forms and talking to an agent - was then called by another agent who did not have the previous information - you cannot recommend incompetence!

Contacted Gladstone Brooks received a phone call from them asking for details the person I was talking to had a poor understand of English. I had to spell out every letter and he still got it wrong. Don't expect to hear from them he got my address wrong there was to much background noise from other callers. Very unprofessional conduct.

Not at all impressed with this company, it has been impossible to log into their client portal , they keep sending endless letters asking for more information but after they have been informed , yet more letters requesting further information , not worth the hassle.

I contacted GB possibly last September, i'm so not impressed, I just keep receiving endless paperwork which I complete and send back, to then be told they are awaiting authority forms, which I complete and still nothing happens, I know I have paid PPI so this is really frustrating, telephoned again today to again be told we are awaiting authority forms and will send out again ........ frustrating !!!

They got all my personal details wrong after the initial contact , told them not to bother as did not inspire any confidence whatsoever ...still looking for a decent ppi claim company

Sorted out my claim better than I would have done. Had to pay a fee for them but got peace of mind that they know what they are doing. Going to do my neighbours now!!!